How to Fix Common Issues with Transactions from MYOB

This article outlines common issues that may occur when syncing transactions from Xero into Procore, including Bills, Credit Notes, Spend Money, and Manual Journals.

Common Issues/Errors

1. Unmapped Project – Ensure the project is correctly mapped in OneCore so transactions can sync properly. In OneCore, navigate to Projects/Jobs>Project Mapping> and check to see if the project is listed under the mapped projects tab.

How to map to an existing project in OneCore MYOB
https://help.interfy.com.au/index.php/knowledge-base/how-to-map-to-an-existing-project-in-onecore-myob/

2. Unmapped Contact – Verify that the MYOB contact is linked to the appropriate Procore vendor or contact record. In OneCore, navigate to Vendors>Vendor Mapping> and check to see if the contact is mapped under the Mapped Vendors tab.

How to map Procore Vendors to MYOB Contacts; vice versa?
https://help.interfy.com.au/index.php/knowledge-base/how-to-map-procore-vendors-to-myob-contacts-vice-versa-2/

3. Unmapped or Missing Cost Type   Confirm that the default cost type has been configured in OneCore. Navigate to Projects/Jobs>Project Mapping> where you will see the Default Cost Type dropdown menu. Ensure the settings is saved.

4. Unmapped Line Item Account – Occurs when the account is not mapped to a Procore cost code or if corresponding cost code does not yet exist in Procore.

• To resolve unmapped accounts, expense cost codes must be mapped correctly:
  • How to Map Cost Codes to MYOB Accounts in OneCore MYOB
    https://help.interfy.com.au/index.php/knowledge-base/how-to-map-cost-codes-to-myob-accounts-in-onecore-myob/
  • How to re-map an expense cost code mapping in OneCore MYOB?https://help.interfy.com.au/index.php/knowledge-base/how-to-re-map-an-expense-cost-code-mapping-in-onecore-myob/
• If corresponding cost code does not yet exist in Procore:
  • Standard Cost Codes (Company‑level)
    1. Navigate to Company Settings → Work Breakdown Structure (WBS).
    2. Create or update the required cost code.
    3. Assign the cost code to relevant projects.
    4. Update the Procore cost code data in OneCore by navigating to Standard Cost Codes>General Settings> and hit the green Refresh Procore Cost Codes Only button at the top of the screen.
    5. Map the cost code in OneCore by navigating to Standard Cost Codes>Expense Mapping> and hit the Unmapped Standard Cost Codes tab. You will see the unmapped cost code here to map.
  • Project‑specific Cost Codes (Project‑level)
    1. Go to Project Settings → Work Breakdown Structure (WBS).
    2. Add the cost code manually for that project.
    3. Update the Procore cost code data in OneCore by navigating to Standard Cost Codes>General Settings> and hit the green Refresh Procore Cost Codes Only button at the top of the screen.
    4. Map the cost code in OneCore by navigating to Projects Cost Codes>Expense Mapping>Select Project and hit the Unmapped Standard Cost Codes tab. You will see the unmapped cost code here to map.