![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_35_13-2025-08-13-13_18_32-Chloe-Roche-External-_-Microsoft-Teams-1.png-1.png\")
<\/figure>\n\n\n\nCause:<\/strong> A staff member manually entered timesheet data either directly in Xero (browser) or via the Xero Me portal which conflicts with timesheets generated by the Payroll Plus wizard.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n Cause #1:<\/strong> An allowance pay item is set to a multiple of the employee’s ordinary earnings rate, but is not correctly configured on the employee’s pay template.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n Cause #2:<\/strong> An earnings rate pay item has missing rate per unit values.<\/p>\n\n\n\n <\/p>\n\n\n\n Fix<\/strong>: <\/p>\n\n\n\n Ensure that pay item has rate per unit entered or for all the required employee’s pay template if they have specific rates.<\/p>\n\n\n\n Cause:<\/strong> Superannuation Fund has not been set up for the employee in Xero.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n Cause:<\/strong> Xero enforces a running 24-hour API request rate limit.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n <\/p>\n\n\n\n If a pay run in Payroll Plus<\/strong> encounters an error, OneCore may still create a draft pay run<\/strong> and approved timesheets<\/strong>. However, the pay run will not be successfully recorded in OneCore<\/strong> and some items may be missing on the draft payrun, and Payroll Direct Costs<\/strong> will not be generated.<\/p>\n\n\n\n To successfully reprocess the pay run:<\/p>\n\n\n\n <\/p>\n\n\n\n Errors on the generated payroll direct costs when the payrun wizard has been completed<\/p>\n\n\n\n Cause:<\/strong> The employee is not assigned to the project associated with the direct cost (applies when the direct cost is per employee).<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n Cause:<\/strong> A required rate is missing from the employee’s pay template or linked cost profile.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n Cause:<\/strong> The direct cost tool is not enabled for the relevant project(s) in Procore.<\/p>\n\n\n\n Fix:<\/strong><\/p>\n\n\n\n <\/p>\n\n\n\n In OneCore > Payroll Plus<\/strong>, navigate to Pay Run History<\/strong>. Select the relevant pay frequency<\/strong> (this can be left blank and all previous successfull payruns will be listed)<\/p>\n\n\n\n Click Fetch History<\/strong>. Once the pay runs are displayed, select the applicable pay run and click the Replay<\/strong> button to resync any failed Payroll Direct Cost<\/strong> entries.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Reference guide for troubleshooting common errors encountered when running the Payrun wizard. Payrun Wizard Errors Errors when completing the payrun wizard. 1. Unable to Overwrite Manual Timesheet Entries and Draft Payrun Cause: A staff member manually entered timesheet data either directly in Xero (browser) or via the Xero Me portal…<\/p>\n","protected":false},"author":14,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[93],"ht-kb-tag":[92,186,185,184],"class_list":["post-5823","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-payroll-plus-xero","ht_kb_tag-payroll-plus","ht_kb_tag-payroll-plus-errors","ht_kb_tag-payroll-plus-xero","ht_kb_tag-payrun-wizard"],"_links":{"self":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/5823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=5823"}],"version-history":[{"count":2,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/5823\/revisions"}],"predecessor-version":[{"id":5871,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/5823\/revisions\/5871"}],"wp:attachment":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=5823"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=5823"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=5823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\n
2. Rate per unit\/Rate Type Error<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_22_25-Chat-_-Adam-Hobbs-_-Microsoft-Teams.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_23_32-Chat-_-Adam-Hobbs-_-Microsoft-Teams.png\")
<\/figure>\n\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_25_01-Chat-_-Adam-Hobbs-_-Microsoft-Teams-1024x446.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-05-15_10_42-NVIDIA-GeForce-Overlay-541x1024.png\"){kind=spacer}
<\/figure>\n\n\n\n3. Missing Superannuation Fund<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_22_25-Chat-_-Adam-Hobbs-_-Microsoft-Teams-1.png\")
<\/figure>\n\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-14_59_04-Greenshot-1024x758.png\")
<\/figure>\n\n\n\n4. Xero Request Limit Error<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_22_25-Chat-_-Adam-Hobbs-_-Microsoft-Teams-2.png\")
<\/figure>\n\n\n\n\n
NOTE: Cleanup required before restarting the Payrun Wizard:<\/strong><\/h4>\n\n\n\n
\n
\n
\n
\n
Payroll Direct Cost Errors<\/h2>\n\n\n\n
1. Employee has no access to Project<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-08_56_06-Chat-_-Interfy-PH-Team-_-Microsoft-Teams-1-1024x533.png\")
<\/figure>\n\n\n\n\n
2. Missing Rate<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-15_01_37-C__Users_CezarAlainBustos_OneDrive-Interfy-Pty-Ltd_Desktop_Screenshots_2026-08-1024x561.png\")
<\/figure>\n\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-15_02_52-C__Users_CezarAlainBustos_OneDrive-Interfy-Pty-Ltd_Desktop_Screenshots_2026-08-1024x623.png\")
<\/figure>\n\n\n\n3. Unable to Create Direct Cost \u2014 Insufficient Access\/Permission<\/h3>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-15_06_18-C__Users_CezarAlainBustos_OneDrive-Interfy-Pty-Ltd_Desktop_Screenshots_2026-08-1024x588.png\")
<\/figure>\n\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-15_06_52-C__Users_CezarAlainBustos_OneDrive-Interfy-Pty-Ltd_Desktop_Screenshots_2026-08-1024x453.png\")
<\/figure>\n\n\n\nReplay Payroll Direct Costs<\/strong><\/h4>\n\n\n\n
![\"\"](\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2026\/08\/2026-08-03-15_11_50-C__Users_CezarAlainBustos_OneDrive-Interfy-Pty-Ltd_Desktop_Screenshots_2026-08-1024x331.png\")
<\/figure>\n\n\n\n