{"id":2988,"date":"2024-05-30T14:16:53","date_gmt":"2024-05-30T04:46:53","guid":{"rendered":"https:\/\/help.interfy.com.au\/?post_type=ht_kb&#038;p=2988"},"modified":"2024-06-03T15:14:38","modified_gmt":"2024-06-03T05:44:38","slug":"resolving-transaction-errors-in-onecore-odoo-a-guide-to-troubleshooting-and-replay","status":"publish","type":"ht_kb","link":"https:\/\/help.interfy.com.au\/index.php\/knowledge-base\/resolving-transaction-errors-in-onecore-odoo-a-guide-to-troubleshooting-and-replay\/","title":{"rendered":"Resolving Transaction Errors in OneCore Odoo: A Guide to Troubleshooting and Replay"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>You can replay transactions if any of the following has occurred:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A transaction may fail due to potential mapping issues.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>To fix the issue, you are normally required to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the error message<\/li>\n\n\n\n<li>Identify the issue<\/li>\n\n\n\n<li>Fix the issue if you can<\/li>\n\n\n\n<li>Replay the transaction<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>This demonstration will assume that the transaction does not get through due to the vendor isn&#8217;t mapped as an example.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<p>1. Go to Onecore Odoo Transaction Dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"144\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2024\/05\/image.png\" alt=\"\" class=\"wp-image-2991\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image.png 236w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-50x31.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-60x37.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-100x61.png 100w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>2. Identify the issue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"54\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2024\/05\/image-1-1024x54.png\" alt=\"\" class=\"wp-image-2992\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-1024x54.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-300x16.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-768x40.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-50x3.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-1536x80.png 1536w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-60x3.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1-100x5.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-1.png 1626w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>From the error message above, we can understand that the session failed because the contact was unmapped.<\/p>\n\n\n\n<p>In my case, I have mapped the <strong>&#8220;Bunnings&#8221;<\/strong> vendor from Odoo Vendor to<strong> &#8220;Bunnings<\/strong>&#8221; in Procore Vendor as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"379\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2024\/05\/image-2-1024x379.png\" alt=\"\" class=\"wp-image-2993\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-1024x379.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-300x111.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-768x284.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-50x18.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-1536x568.png 1536w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-60x22.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2-100x37.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-2.png 1915w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>3. Once you have fixed the potential problem, you may proceed to <strong>click the replay green button<\/strong> in OneCore Odoo Transaction Dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"54\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2024\/05\/image-3-1024x54.png\" alt=\"\" class=\"wp-image-2994\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-1024x54.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-300x16.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-768x41.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-50x3.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-60x3.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3-100x5.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-3.png 1435w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>4. The status column will be shown as &#8220;<strong>waiting<\/strong>.&#8217;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>5. After few seconds, the transaction finally gets through!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"117\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2024\/05\/image-4-1024x117.png\" alt=\"\" class=\"wp-image-2995\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-1024x117.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-300x34.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-768x88.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-50x6.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-1536x176.png 1536w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-60x7.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4-100x11.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2024\/05\/image-4.png 1654w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Please contact support@interfy.com.au if you have any problems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview You can replay transactions if any of the following has occurred: To fix the issue, you are normally required to: This demonstration will assume that the transaction does not get through due to the vendor isn&#8217;t mapped as an example. Steps 1. Go to Onecore Odoo Transaction Dashboard. 2&#8230;.<\/p>\n","protected":false},"author":15,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[82,77],"ht-kb-tag":[85],"class_list":["post-2988","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-txn-dashboard-odoo","ht_kb_category-transactions-odoo","ht_kb_tag-odoo"],"_links":{"self":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=2988"}],"version-history":[{"count":2,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2988\/revisions"}],"predecessor-version":[{"id":3105,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2988\/revisions\/3105"}],"wp:attachment":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=2988"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=2988"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=2988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}