{"id":2618,"date":"2023-11-16T16:32:03","date_gmt":"2023-11-16T06:02:03","guid":{"rendered":"https:\/\/help.interfy.com.au\/?post_type=ht_kb&#038;p=2618"},"modified":"2024-06-13T12:50:35","modified_gmt":"2024-06-13T03:20:35","slug":"resolving-transaction-errors-in-qbo-a-guide-to-troubleshooting-and-replay","status":"publish","type":"ht_kb","link":"https:\/\/help.interfy.com.au\/index.php\/knowledge-base\/resolving-transaction-errors-in-qbo-a-guide-to-troubleshooting-and-replay\/","title":{"rendered":"Resolving Transaction Errors in QBO: A Guide to Troubleshooting and Replay"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>You can replay transactions if any of the following has occurred:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A transaction may fail due to potential mapping issues.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>To fix the issue, you are normally required to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the error message<\/li>\n\n\n\n<li>Identify the issue<\/li>\n\n\n\n<li>Fix the issue if you can<\/li>\n\n\n\n<li>Replay the transaction<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>This demonstration will assume that the transaction does not get through due to the vendor isn&#8217;t mapped as an example.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<p>1. Go to OnecoreQBO Transaction Dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"140\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/go-to-txn-dashboard.png\" alt=\"\" class=\"wp-image-2619\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/go-to-txn-dashboard.png 228w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/go-to-txn-dashboard-50x31.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/go-to-txn-dashboard-60x37.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/go-to-txn-dashboard-100x61.png 100w\" sizes=\"auto, (max-width: 228px) 100vw, 228px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>2. Identify the issue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"51\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/image-1024x51.png\" alt=\"\" class=\"wp-image-2620\" style=\"aspect-ratio:20.07843137254902;width:668px;height:auto\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-1024x51.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-300x15.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-768x38.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-50x2.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-1536x76.png 1536w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-60x3.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image-100x5.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/image.png 1627w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>From the error message above, we can understand that the session failed because the vendor was unmapped. <\/p>\n\n\n\n<p>In my case, I have mapped the <strong>&#8220;Auer and Sons&#8221;<\/strong> vendor from QuickBooks Vendor to<strong> &#8220;Adelaide Towers Customer<\/strong>&#8221; in Procore Vendor as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"240\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/mapped-vendor-1024x240.png\" alt=\"\" class=\"wp-image-2622\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-1024x240.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-300x70.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-768x180.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-50x12.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-1536x360.png 1536w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-60x14.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor-100x23.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/mapped-vendor.png 1655w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>3. Once you have fixed the potential problem, you may proceed to <strong>click the replay green button<\/strong> in OneCoreQBO Transaction Dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"128\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/refresh-session.png\" alt=\"\" class=\"wp-image-2621\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session-300x38.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session-768x96.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session-50x6.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session-60x8.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refresh-session-100x13.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>4. The status column will be shown as &#8220;<strong>waiting<\/strong>.&#8217;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"273\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/refreshed-status-1-1024x273.png\" alt=\"\" class=\"wp-image-2624\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-1024x273.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-300x80.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-768x205.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-50x13.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-60x16.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1-100x27.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/refreshed-status-1.png 1436w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>5. Click the replay green button under actions to retrigger the transaction and it will sync with QBO\/Procore. <\/p>\n\n\n\n<p>In the image below, the transaction finally gets through!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"286\" src=\"https:\/\/wpstaq-ap-southeast-2-media.s3.amazonaws.com\/help-interfy\/wp-content\/uploads\/media\/2023\/11\/transaction-succesfully-get-through-1024x286.png\" alt=\"\" class=\"wp-image-2625\" srcset=\"https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-1024x286.png 1024w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-300x84.png 300w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-768x214.png 768w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-50x14.png 50w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-60x17.png 60w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through-100x28.png 100w, https:\/\/help.interfy.com.au\/wp-content\/uploads\/2023\/11\/transaction-succesfully-get-through.png 1462w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Please contact support@interfy.com.au if you have any problems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview You can replay transactions if any of the following has occurred: To fix the issue, you are normally required to: This demonstration will assume that the transaction does not get through due to the vendor isn&#8217;t mapped as an example. Steps 1. Go to OnecoreQBO Transaction Dashboard. 2. Identify&#8230;<\/p>\n","protected":false},"author":15,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[67,69,68],"ht-kb-tag":[47,64],"class_list":["post-2618","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-faq-qbo","ht_kb_category-txn-dashboard-qbo","ht_kb_category-transactions-qbo","ht_kb_tag-check","ht_kb_tag-qbo"],"_links":{"self":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=2618"}],"version-history":[{"count":5,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2618\/revisions"}],"predecessor-version":[{"id":2634,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb\/2618\/revisions\/2634"}],"wp:attachment":[{"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=2618"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=2618"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.interfy.com.au\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=2618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}